Refund and Return Policy

Thank you for choosing Luminique's Technologically Advanced Whitening Kit. We aim to provide our customers with the best possible experience, and your satisfaction is our top priority. Please take a moment to review our refund policy outlined below:

Refunds for Opened Products

Due to hygiene reasons and the nature of the products being used in the mouth, we regret to inform you that we cannot offer refunds for any opened products within the Technologically Advanced Whitening Kit, including whitening gels or whitening pens.

Quality Assurance

Rest assured, all our products undergo stringent quality checks in the factory to ensure they meet our high standards. However, in the unlikely event that you encounter any issues with our products, we encourage you to reach out to us using the contact form on our website.

Damaged Package During Transit

While we take every precaution to package and protect our products during transit, unforeseen circumstances may occur. If you discover that your package has been damaged during delivery, please notify us within 2 days of receiving the delivery by using our contact form on the website.

Notification Requirements

When contacting us regarding a damaged package, we kindly ask that you provide clear photos of everything you have received, including images of the condition of the parcel and the damaged items.

Replacement of Damaged Items

Upon receiving notification and verifying the damage, our dedicated team will thoroughly inspect the damaged package. If deemed appropriate, we may replace the damaged items for you.

Incorrect or Faulty Products

If you have received the incorrect product or the product you received is faulty, please fill out the contact form on our website with photos, and we will promptly assist you. Please ensure you contact us within 2 days of receiving your order and refrain from disposing of the product so we can assess your claim.

Warranty for LED Device

The Luminique LED Device included in the kit comes with a 12-month warranty. If you experience issues with your LED Device, please fill out the contact form on our website, and we will assist you in finding the best solution. Please note that severe water damage is excluded from the warranty coverage.

Returns Terms & Guidelines:

  • All return items must be unused, unopened, and complete with the original plastic wrapping.
  • Customers are responsible for the return shipping costs.
  • Please ensure all return items are well packaged to prevent damage during transit.
  • Use a trackable, insured service for return shipping, as we cannot take responsibility for items damaged or lost during transit.
  • Ensure that the returns form has been approved before sending the return package to avoid processing delays.

We appreciate your understanding of our refund policy, designed to maintain the quality and integrity of our products while ensuring customer satisfaction. Should you have any further questions or concerns, please do not hesitate to contact us via our website's contact form.