If parcel tracking indicates that your parcel has been delivered, but you haven't received it, we completely understand the concern. In such cases, as a first step we recommend conducting a thorough search around your property, including checking all entrances and even around the garage, etc. as sometimes packages may be left somewhere discreet to prevent theft or damage. It's also a good idea to check with housemates and neighbours as they might have received the package on your behalf. If despite this the package is still not found, next we suggest contacting the carrier responsible for the delivery or your local depot for further assistance, as they may have extra information that will help you track it down. If you're still unable to find your package after talking to the courier however, please don't hesitate to get in touch with Luminique directly via ourcontact uspage. We'll do our very best to help you trace the missing parcel, however, we must emphasise that we cannot be held responsible for lost or stolen parcels, and as a result, we may not be able to offer refunds for such cases or send replacements.