Welcome to Luminique's Teeth Whitening FAQ! Explore quick answers about our kits, home whitening process, order details, and more. Our goal is to provide exceptional service that exceeds your expectations. This FAQ page is designed to address your queries efficiently.

Teeth Whitening

Is the Luminique teeth whitening kit vegan and cruelty-free? Is it environmentally friendly?

Absolutely! We take pride in offering a vegan and cruelty-free product, ensuring no harm to animals in our development and testing processes. Our commitment extends to using recyclable paper products and plastics in our kits, contributing to the fight against climate change. As a sustainable and environmentally conscious company, caring for the environment is integral to our ethos, aligning with our dedication to delivering oral health responsibly.

Is it safe to share the Luminique teeth whitening kit with someone else?

Sharing the kit with someone else is not safe. If you do, there's a risk of transferring bacteria between the people sharing the kit, which can increase the likelihood of infections and other oral health issues. Each person who would like to whiten their teeth with Luminique should have their own dedicated kit.

Will my crown, bridge denture or other dental implant be affected?

While your natural teeth will undergo whitening when using Luminique, it's important to note that crowns, bridges, dentures, or implants that you may have will not whiten as a result of the whitening process. The whitening agents primarily target natural tooth structure and therefore the colour of these restorations remain unchanged.

What sets the Luminique teeth whitening kit apart from other products on the market?

Luminique is one of the few dentist designed oral healthcare brands. Our mouthpiece is exceptionally comfortable and includes cutting-edge lighting technology utilising 32 LEDs. We have a unique proprietary formula for our gels and teeth whitening pen that you can only get from Luminique. In addition, Luminique's founders also bring with them a wealth of experience from working with thousands of patients throughout their careers. This expertise enables us to have a deep understanding of what is required to effectively whiten teeth, and ensure that our whitening kits deliver optimal results. As a result, when you choose Luminique, you are selecting a product that is not only designed by dental professionals with extensive experience, but one that also delivers comfort, innovation, and state-of-the-art technology.

What is hydrogen peroxide?

Hydrogen peroxide is a safe and effective chemical compound specially formulated to brighten your teeth. Our teeth whitening system uses hydrogen peroxide to gently bleach your teeth without harming your mouth or gums, and lift away stubborn stains and discolouration without compromising the overall health of your teeth.

What is PAP+?

PAP+ is our unique whitening formulation, which includes the active ingredient PAP (phthalimidoperoxycaproic acid) at its core. This exclusive formula has undergone thorough clinical testing, and through that testing process, it's shown its ability to be gentle on teeth and gums, minimising sensitivity, all while effectively brightening teeth.

Can I trust the effectiveness of the Luminique Teeth Whitening Kit?

Luminique is a highly effective teeth whitening treatment, which unlike many over-the-counter products, delivers remarkable results. Our uniquely designed mouthpiece combined with the power of hydrogen peroxide and PAP+ guarantees a noticeable whitening effect.

Is the Luminique teeth whitening kit safe?

Luminique has been meticulously designed and developed by experienced cosmetic dentists in London, making it one of the world's most technologically advanced teeth whitening systems. Rest assured that Luminique prioritises safety, and it is completely safe for your teeth and mouth. Our comprehensive approach to product safety ensures that it does not cause any damage to your teeth, gums or oral health.

Order & Shipping

Are you wondering about your order's status?

If your order is currently showing as "Unfulfilled", don't worry - it simply means that we have successfully received your order, and it is in the process of being picked and packed by our dedicated warehouse team. As soon as your order is shipped, we will send you a shipping confirmation email containing your tracking information, and your order status will be updated to "Fulfilled".

Help! I entered the wrong address during the order process!

In the unfortunate event that you entered the wrong address while placing your order, don't worry, just reach out to us about it via thecontact uspage. We will make every effort to assist you, but please keep in mind that if your order has already been processed by our warehouse or shipped, we might not be able to change where it is going. Please see below for more information on what happens if an order is undeliverable or lost in transit.

What should you do if your order gets lost in transit?

In the rare event that your Luminique parcel goes missing during transit, we understand the concern it may cause, and advise you to reach out to the courier responsible for the delivery as they might have additional information that hasn't been reflected in your tracking link. It's also best to bear in mind that all shipping timeframes operate on business days - so weekends and public holidays don't count in any timeframe given.

What should you do if your delivery is late?

If your delivery exceeds the expected shipping timeframe, then again we recommend contacting the courier responsible for making the delivery.

What happens if you're not at the delivery address when your kit arrives?

If you are not at your delivery address when delivery is attempted, then we will attempt to deliver it to the same address three further times. If all of these attempts are unsuccessful then the parcel will be returned to our warehouse. After it is returned to our warehouse we can still send it back out to you, but you will need to bear the cost of shipping.

What should you do if your parcel shows as having been delivered, but you can't find it?

If parcel tracking indicates that your parcel has been delivered, but you haven't received it, we completely understand the concern. In such cases, as a first step we recommend conducting a thorough search around your property, including checking all entrances and even around the garage, etc. as sometimes packages may be left somewhere discreet to prevent theft or damage. It's also a good idea to check with housemates and neighbours as they might have received the package on your behalf. If despite this the package is still not found, next we suggest contacting the carrier responsible for the delivery or your local depot for further assistance, as they may have extra information that will help you track it down. If you're still unable to find your package after talking to the courier however, please don't hesitate to get in touch with Luminique directly via ourcontact uspage. We'll do our very best to help you trace the missing parcel, however, we must emphasise that we cannot be held responsible for lost or stolen parcels, and as a result, we may not be able to offer refunds for such cases or send replacements.

What should you do if your Luminique package looks to have been damaged in transit?

If your product arrives damaged, we understand your disappointment. We strive to ensure that all our products are well-packaged and protected during transit - however, the unexpected can happen sometimes. If you find that your package has been damaged during transit, please notify us within 2 days of delivery using ourcontact uspage. We also ask that you include clear photos of everything you have received, along with images of the condition of the parcel and the damaged items. Rest assured that our team will thoroughly inspect the damaged package when we get it back, and if deemed appropriate, we may replace the damaged items for you.

Do you need to edit or cancel your order?

We take pride in our efficient order processing system, which is designed to ensure prompt delivery. However, in order to achieve the quick delivery times that many customers are looking for, a sacrifice that we have to make is that we cannot simply guarantee that orders will be able to be edited or cancelled once they are placed. However, that doesn't mean that we won't try, or that you can't request them - so if you would like any changes or wish to cancel your order, please feel free to get in touch via ourcontact uspage.

Can Luminique customers view their complete order history?

Absolutely! We also understand that customers might want to review their history of previous orders, so we made it easy to do so. To access your order history, simply log in to your Luminique account at any time.

What should you do if you have a question or issue regarding billing and payments?

We know that questions, or especially issues around payment or billing can be really frustrating - but we're here to help you troubleshoot or get the answers you need, don't worry. We also understand that everyone's individual circumstances are different when it comes to matters like these, so to accommodate that and respect your privacy and the security of your data too, we deal with all billing and payments questions or issues on a case-by-case basis. To raise a billing or payments issue with our team or to ask us a question, please use ourcontact uspage.

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